We signed up for debt consolidation/management services to get ourselves out of debt. This compnay put us further in debt by over $2,500.00 because they did not pay our creditors on time with the money they withdrew from our checking account that was to be used to pay our creditors.
They will not respond to your concerns that creditors are not being paid and you can not reach them on the phone unless you have all day to try and stay on hold and your lucky if you get through and then you will most likely be told that someone will return your call and you will never hear from them. Forget about e-mailing them your concerns.
They will not respond to your e-mails, either. What they will do is be there for you when your in the process of signing a contract with them and once they start getting your money LOOK OUT!!! Your in trouble NOW!!! You will find out that your creditors are not being paid and if they do pay them, The payment will be late, causing more charges to your account.
Then when you finally figure out that your in trouble and quit allowing them to withdraw money from your checking account, Its too late. We had to close our account at the bank to keep them from getting our money. We quit with their services and they would not refund our first initial payment of $1,150.00.
This payment was suppose to be returned to us upon completion of paying off our creditors, using their services to pay them off. However, This company makes it impossible for the customer to complete their services because of their NON PAYMENT= NON PERFORMANCE, LACK OF CONTACT WITH THE CUSTOMER WHEN THE CUSTOMER HAS CONCERNS, NO RESPONSE TO CUSTOMER CONCERNS, ECT...
When you have no choice but to discontinue, they keep your money. I equal this practice to stealing from people. Do not use their service. I will do everthing i can to keep anyone else from being their victim!!
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