I ordered from Active Forever one time, and never again. This company has no customer service, only belligerent phone and management people. Even though I had never worn this Lumbar Support, only tried it on-it was still in original packaging, and did not fit properly. I only asked to exchange it for the next bigger size, instead both times I contacted them I was told that it was my mistake and NOT RETURNABLE UNDER ANY CIRCUMSTANCE!
I was stuck with a 50 dollar item that I could not use, they did not care. Thank God I used PayPal, I disputed the case, Active Forever held their ground, and was persistent in trying to rip me off. PayPal agreed with me and after a lengthy dispute gave me a refund in full after I returned the item, and issued proof of delivery.
Please save yourself the disparagement of dealing with this company-I have never had a business call me a liar before and act like they did. Active Forever is truly a nightmare, and I am sure there are may more victims like me out there, as well as the others that have complained on this site.
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