I placed an order through activeforever.com back in October for a set of aluminum Peddle Master portable hand controls for my elderly grandfather. The handles were bent when the product was received, we assumed they were made with the slight curve. They were poorly packaged with no legible instructions.
We had to make multiple attempts to receive an RMA # from activeforever.com, after finally receiving it we shipped them back unused. We received an email from activeforever.com stating that the manufacturer (peddlemaster.com) was unable to refund the money due to damaged goods.
We argued with the owner of peddlemaster, he stated that the box wasn't damaged but the controls were bent. It was the original package that the controls were sent in when we received them bent, no bubble wrap, just loosely boxed.
We even pleaded our case with activeforever.com but to no resolve, they said the best they could do was send us another set of controls. What if we received them bent? No thanks!
Be aware that if you return a damaged item to peddlemaster.com, Rick will accuse YOU of damaging them! It's how he makes money off of elderly handicapped people on a fixed income right before the holidays. Merry Christmas peddlemaster.com & activeforever.com!
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