I have emailed Joe Torrecillas 6 times and not once did I receive a reply, instead got Chris to talk to me so I will give in for another training. I went to LA Fitness Puente Hills and talked to Chris and again refused to return my money - $1,522. I had to walk out because I was shaking and I was not feeling well anymore.
My case: I was forced to sign up for personal training. I signed up June 23. I went twice on schedule for training with Jonathan Sung. I went there June 25 Monday as what we've agreed on, I came and Jonathan said: "Sorry, I forgot. Let's do it Friday, same time 3PM." I went there again Friday, June 29 at 3PM. He came out of the room and said: "Was it today? I'm sorry I forgot." I was forgotten twice. I made an effort to take the training but I was forgotten.
I went there July 23 Monday to cancel. Jonathan Sung was there and said, "Why did you want to cancel? What was it that you didn't like about the training?" I told him "Hello? Jonathan don't you even remember me? You're supposed to train me but you never trained me, never called me to schedule any training.
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