I had Apria send in my C-Pap machine for repair. I had told the Apria rep. That I had a $1000 deductible on my insurance and that I hadn't used any of it. He assured me twice (once in July when I dropped it off and once in Sept. When I picked it up) that my only responsibility would be around $100 (turned out to be $105.89) Some things in my insurance are put toward the deductible and some things are not. I had depended on the answer that the Apria rep had given me and so I ordered the service.
When picking up the unit, there was no explanation of exactly what was done because, again, I was assured that my only responsibility was $100. I gave Apria my unit in July to be sent in. I got it back in September. Nine months later (June) I get a bill from Apria Healthcare for an additional $423.54.
I understand insurance and deductibles. It was the Apria rep that misled me on the cost. I have talked to Apria's branch manager. He stands by his employee and that his employee wouldn't present it like that. I know what the representative said because I had the deductible concern going in.
The company misrepresented what I owed. Why am I getting a bill 9 months later?
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