By internet in November of I purchased a kit which included 5-way metabolism pills, cookbook, DVD, buddy kit DVD, CD, smart tech program, and body sculpt DVD. When the package arrived by fed ex in December of I changed my mind on the purchase of this program. I never opened the package and called fed ex to return the package in January. On the package, I indicated on each side REFUSED. The package was returned to my home in January. Today, I opened the package and called customer service to return the package. Customer service agent Brandon (2738) informed me that my account noted that I attempted to return the program in January, but they would not accept the return now after the warranty, although he was aware that I did not want the program while the warranty had not expired in January. I requested several times to speak with a supervisor, and he refused to transfer me to anyone. He also informed me that the kit had been paid in full and my account was closed. There was nothing else for me to do or no one else who would address my concern. I asked for the number to sales, and spoke with Alejandra (2723). She also refused to transfer me to a supervisor and advised me that Six Week Body Makeover would not accept the return. I would like to return their unused, unopened kit for a full refund. I should not be penalized because I was unaware of the company's shipping procedure.
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