I ordered this product and then decided I shouldn't have within 10 minutes. I called the company and cancelled the order - talking to a specific person, Jessica. She told us that she could not give us a confirmation of cancellation, but not to worry - it would not be shipped or billed.
I did understand that if I kept it, I would have to pay for future shipments.
A couple of weeks later, a shipment of this product arrived and I called my credit card company. They told me that I had been charged the full amount. I tried to cancel through them, but they told me I would have to go through the dispute system. And I could potentially be mailed another order before that would be accomplished.
We then called New Vitality and they gave us a runaround that they had no record of the cancellation. We called again today and they told me that I would have to ship it back at my own expense and pay to insure it so we did not get a restocking fee.
Finally after really complaining - they are supposedly sending a slip to return it. We shall see. I would not suggest ordering this product at all - if you think you may cancel it at anytime. The process to cancel is unbelievable. And we still don't know if this has been accomplished.
0 comments