The salesperson disregarded our verbal agreement by printing out a written agreement that was not based on our verbal agreement. He told me he would waive the sign up fee but that I would pay $50.00 plus the $320.00 for my January sessions. He left the room to print out my contract. I signed it not realizing that the contract was not based on our verbal agreement. The contract he printed had me pay $370.00 upon signing (which I did) and the first charge instead of being for February 6th like was agreed upon verbally he had put in January 6th. So they charged my card again a week after sign up for an additional $320.00.
I spoke to 3 different people at the club and only got the run around. I called corporate and they said they would try to help me get to the bottom of it. I finally, last month was able to get a manager at the club, Angel, on the phone. He apologized and said that Quan had made a mistake. He said he didn't really want to let his supervisor know and if we could handle it amongst ourselves. He offered me 3 free sessions. I said no. I wanted my money refunded and he said he would get back to me. He never did.
I spoke to Alicia in Corporate and she said in one conversation that the Supervisor wouldn't allow me to be refunded. When I mentioned reporting them to the BBB she said she could try to get me refunded for the January payment but there wasn't much else she could do. She then called me back and said because I signed the contract I was bound to it's terms whether the employee made a mistake or even mislead me or not!!!
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