I entered into a personal training contract with Beyond Fitness in February because my gym has an exclusive agreement with the company and won't allow private trainers to use the gym.
When I signed the agreement I told the Beyond Fitness rep that my husband (an active duty soldier) was in Afghanistan and that when he came back we'd be making less money and might not be able to afford the service ($280 each month). I asked if I could sign up for 6 months only, but was told that they only dealt in one-year contracts. So I asked what I would have to pay if I wanted to end the contract early. The representative told me, "about $75." So I signed the agreement in February.
My husband came home in July, his pay decreased, and with the cost of caring for our 8 month old son, who was born three weeks before my husband deployed, we soon realized that our budget didn't allow for personal training.
I called Beyond Fitness first to see if I could modify the contract and work out only 2 or 3 times a month, instead of 8, but was told that I would have to pay $509 to terminate the current contract, and then a downpayment of $200 to enter into a new agreement, plus the cost of the new sessions. This was definitely not in our budget so I said I just wanted to terminate the contract altogether.
The customer service (HA!) representative said I would have to pay $509 &and not the $75 I'd been promised &just to get out of the contract. So I did and I was forced to pay for an additional month as well. Now I can't afford to fly home to visit my grandfather on his death bed. I also learned that a 6 month option was available and that the rep had lied to get me to sign a longer contract.
This company is only interested in fast-talking people into signing contracts. The fact that they wouldn't even allow me to reduce my contract terms proves that they are not interested in customer satisfaction.
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