Complaint / Review
Banfield Pet Hospital
Scam

I have been a client of Banfield since 1996, the last ten years of which have been at the same Banfield location where the staff has always been great.in early we adopted a rescue puppy that upon examination was diagnosed with pneumonia and a serious parasitic infection. Thanks to one of the staff from Banfield who loaned us a nebulizer, we were able to nurse her back to health in about 4 weeks, though it was a stressful time.

I became unemployed in Feb.'07, but we have managed to continue the wellness plan for our 2 dogs & 3 cats until June of '09. During October, I received an incredibly nasty phone call informing me that our wellness plans were cancelled and that I owe the company about $800.00. So much for appreciating the customer!