DaVita renal services has recently assumed control of my Grandmother's Dialysis clinic. She is a sweet little thing and more likely [than not] to be quiet; even when abused by the bully-type of person.
My Grandmother goes to her regular dialysis appointment and must be hooked up to her machine. During this procedure the technician became visibly aggravated and began to tug and pull on her arm-catheter that is IN her sweet little arm and veins. This Man decided he can Physically harm her by intentionally tugging this assembly away from her arm/body as he glared angrily in her eyes. Her friend confirmed this as a witness. I considered that she may be over exaggerating and asked this person. She took a day or two to even tell me about this because she is timid (I am not). The pain just persisted enough that she felt it was a concern… so sweet. We are customers without a choice because she is chained to this treatment in order to stay Alive which she has the right to; without fear of retaliation.
And this is why she won’t allow me to say anything right now. She is tiny but can be demanding LoL ;) Truly when I think of this it makes me so angry and I realize that I must write to contain the anger as he put his non-caring hands on a people that need his help and is historically quick-to anger. And this is [seemingly] historically ignored. That is why I must try this avenue at this point because of the PHYSICAL abusive nature of this continued treatment and stress for her. This situation is Known and probably documented by now. HISTORY shows that this manager does nothing as this tech sleeps on the actual FLOOR or the Clinic (where is that legal or safe?).
Sad that these people are rewarded a job and that my grandmother has to consider leaving her home because these type of people retaliate by harming her more and she is scared. So sad that this person; no actually, these two people (the bully tech and the nonexistent boss are BLOCKING her from being FREE in The United States by making her change her plans for her life by doing nothing about a long history of problems.
I am speaking up in hope to help her to be heard.in the DaVita Cottonwood Az clinic; the turn-over rate is scary alone, this is due to the poor quality (and invisible) management of this chaotic mess. Customer Advocacy where are you because this is the worst clinic she has visited and we need help.
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