This was my first time and last time as a customer with Steve Marsden at Herbal Advantage, Inc
I placed and order with Herbal Advantage, Inc on 11/17 for Qunioa Grain Organic 1 lb and ever did receive the product. The transactions went like this.
Me: I was wanting to know the status of my order, I have not received it yet? Thank you sent email on 12/13/11
Herbal Advantage: This order was mailed November 18th. Is there any way it might have been delivered? Please check with anyone at your address. You might also ask your mailman and phone your local post office. The delivery confirmation number is: email on 12/13/11
Me: Checked with my neighbors they did not receive my package. 12/14/11
Herbal Advantage: Will be checking with the post office.
Me: Sent on 12/29 It's been over a month and I never did receive the product. I would like to have my money refunded back to me this coming business week or ASAP and I don't care if the post office made an error if that being the case. Just to let you know I'm a first time customer with your company and with this kind of customer service I cannot see myself ever doing business with your company again nor recommend your services to my family or friends. Maybe your company does not need my business but I want my money back, I've been more than patient and waited long enough.
Never did hear back from Herbal Advantage.
I should had check online about the complaints about this company first. I suggest that before you buy from Herbal Advantage check them out first, I wish I did! I lost a total of $17.40 which could had been more. Yes I will call them but they freely took my order online and money so I will freely write a review of their poor customer service online. Buy beware!!!
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