I cannot agree more with all of the complaints about American Water Distillers. He hooks you with a great price, claims to have a year warranty but when your distiller fails after only a few weeks, he makes the most ridiculous excuses. I gave the product the benefit of the doubt and paid for another heating base only to have it fail after another few months. The owner will tell you that you cleaned it wrong or that it failed because you didn't buy his filters from him only. I owned 2 other brands of countertop water distillers before I went with American Water Distillers and those two had lasted me 16 years! I went through 2 heating elements (in the base) in under 3 months with American Water Distillers and the owner will do nothing for you.
Customer service... Forget it. There is no such thing as a call back and the only way Dave will answer the phone is if you choose the "sales" option in his phone directory choices. He's your best buddy when you're buying but a total putts when it comes to standing behind the product he sells.
Please do yourself a favor and stay away from him. He has multiple company names probably because his reputation is so poor. He tends to land on the top of Google searches because he's an aggressive advertiser so watch out. I believe he may be out of New Jersey and may have a (740) telephone exchange if I remember correctly. I warned him I would tell the truth to others if he kept up the excuses... He still didn't care. He'll leave you "high and dry" minus a couple hundred bucks too.
I should mention that I had the same type of stainless steel lined countertop distillers that I cleaned exactly the same way for years. Just wait until he tries to shell out his BS about the "science" behind a stainless steel liner and how using a soft cloth voids your warranty. He's a real joker. He's the epitome of a shyster. I have a water softener and I had hardly any mineral deposits ever... Cleaning was never the issue. The issue was a garbage heating element most likely made in china so don't let his business name fool you. Lets just hope he reaps what he sows.
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