I purchased the model 4 distiller and broke down a week after warranty expired. I had to order a new base as heating element is built in. After hanging up I remembered I needed a filter. I called back within three minutes and was told filter would be added to my order.
I received the base with no filter. I called back and was told they forgot to put it in and they would not wave a new $5 shipping charge. I was also then informed that my filter order could not be edited into the computer 3 minutes after the original order. Orders are edited on a computer before shipment is packed with all other company's I have dealt with. Why did he tell me the filter would be added when I place original order?
The same guy always answers the phone and he seems to be very dissatisfied with what he does. He also has no knowledge on the product he sells. If you want any type of customer service with this company forget it. Also you receive no paperwork with order so we know the warranty would be denied.
The distiller is a two piece unit so the base was ready to go but they did not have a warranty on the base?
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