After thinking that this great deal was only for $1.95 for the vitality smile teeth whitening tray and $3.95 for teeth whitening pens from lucky brite. I decided to return due to burning sensation in gums. I called both companies a few days later. It turned out that the same operator answered both times and she worked for both companies. Apparently this is the same company, operating under both names. I urged her to please cancel any additional shipments. That is when she informed me that I had to ship the product back to the company, otherwise I would be charged an amount over $119.00. I informed her that it did not make sense due to me having used some of the product, but that I would do so anyway. I marked the box return to sender. After two weeks, I received the box with a label claiming that I was to pay for the additional shipping. I knew that by this time, i had surpassed the amount of days to return, but assumed that since the company had returned my product, that some notations had been made to their system. I went to UPS got a tracking number and still I have received no credit. It has been over a month and I called the company. I spoke to an employee and a manager who both were very ugly stating that if I could not follow the directions of ther terms and conditions, that is why they were keeping my money. They stated that I had the burden of proof of showing I had sent the package back. However they had not received my box. I told them that was convenient. How did I know that they did not just throw my box away in the warehouse. This manager responded by saying well how convenient that you do not have the tracking number on hand. I stated I would look for it, and that I had no convenience out of paying for something that I did not benefit from. Eventually the manager was so rude, and knowing that I would get nowhere with this, I hung up the phone. I have e-mailed them my tracking number with a plea for some type of credit and hope to get a response. However, they really stuck to their guns about the 30 days. They make is so complicated to return the product and in such a timely manner that it is merely impossible to get your money back, especially since they don't track product that comes into their office/warehouse.
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