Very simple, I saw the ad on the web, promised myself I would not get suckered into it. However, he said so many times in the advertisement that if you don't like the product, you have 60 days to return it, no questions asked, full refund. After day 1, I realized my computer wasn't compatible with their software, and e-mailed customer service explaining the problem. They e-mailed me back within 24 hours, trying to help me fix it. When it still didn't work, I e-mailed them again, and again, they e-mailed me back promptly and tried to help me. Well, after just a few days, I wanted my refund, and of course, no response to my requests. Finally after about my 4th or 5th e-mail request (they don't have a phone number), I received an e-mail saying it takes three business days to respond to a refund request. Well, here we are one month and about 10 e-mails later, and there has been no refund, no response.
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