I subscribed to Going Bonkers Magazine in july via a digital subscription. They had only sent me the digital magazine once and claim they have three times. When I inquired about not receiving the other magazines they claimed that I did not subscribe digitally. I saved every email from them where they thanked me for my digital subscription. It took me a while to get a response about getting 2 magazines mailed to me. After getting the magazines mailed finally, they failed to send the other 3 as promised via postal mail. After a refund request, they promised that I would be getting a refund and it would take up to 30 days, that was in September here it is December 31 and I have still yet to receive my refund. Below is the email and every time I email about the inquiry of getting my promised refund, I get no response as usual. I have even went to my main post office and put a tracer on it, they state that there has been no mail from their address, no one has even cashed any check from their company in the state of Indiana. I will not be doing business with them ever again.
From: "[email protected]"
To:
Sent: Tuesday, August 9 2:46 PM
Subject: Re: Your Going Bonkers PDF Subscription
Hi Angela, Sorry it took me so long to reply as we were closed last week for summer vacation. You paid $15.95 for 6 digital issues. You've received 2 paper issues and I personally sent you 3 digital issues. However, upon your request, we closed your account on 7/12 and prorated the amount based on the only the 3 issues you said you received. On 7/27 I officially put in a refund for you of $7.97. It is being mailed to the below address, and takes up to 30 days to process, but most arrive sooner. Address being mailed to: A% Best to you!
JennyCustomer Service In a message dated 7/20 9:07: 19 PM Eastern Daylight Time, % writes: Do you know when i could get reimbursed for unmailed issues? I only got 2 magazines and 1 electronic
0 comments