Our name is Veronica Williams I work with BMC Healthnet strategy. I'm a person service representative. On 04/05 I had been attempting to demand from Sharon who operates in CVS drugstore to truly have a people of mine prescription reran. While putting phone to Drugstore I did so clarify who I had been and wherever I had been calling from which phone is checked and documented. Sharon didn't pay attention to my problem. I attempted to describe that people is outlined in computer program twice and prescription was under wrong consideration. Sharon continued to express I don't understand what I had been referring to, and so I required to consult with another person prepared to hear. I had been positioned on store for 10 units and was used in a male pharmacist who hung-up without actually hearing me. And so I put phone again to 413-827-0734 required to consult with pharmacist who hung-up on me. While talking to him he didn't expose herself and essentially told me used to do not understand what I had been referring to, and so I subsequently required to consult with CVS store-manager and was hung-up on after being informed that store-manager won't support me. Today following this I had been really annoyed. I've an associate mother who named BMC HealthNet intend to demand assist in discovering why mbr can't have prescriptions filled. I manage problems such as this daily, in order the right action I tried calling drugstore who had been no aid. After being hung-up on I ccontacted KNOWLEDGEABLE EMAIL 800-227-7269 and required to truly have a check state under people lively consideration. Although awaiting check state i realized that the team at CVS drugstore had rx reran under associate proper bill.
And So I called the CVS shop and talked with Supervisor Karen who didn't pay attention to my criticism and moved me towards the pharmacist who lied and stated he incorrectly hung-up since it was active. I told him that I'd like quantity of corporate workplace to record writen criticism. I also advised everybody that I talked with that my calls are watched and documented because of being in a callcenter.
BECAUSE OF HIPAA REGULATIONS AND PHI, I'm not able to supply my data without permission from associate parents.
But like a Customer Support Repetition, I had been really disappointed using the method the team managed this phone and just how you will find really unprofessional. That is anything to examine. Our phone was recorded aswell for my boss evaluation if required.
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