This company sends out a lot of e-mail promotions. I finally replied to one offering $1 prescription eyeglasses, buy 1 get 1 free. The lenses I needed were $7 more, but $8 for a pair of reading glasses isn't bad, and 2 for the price of one convinced me to buy. The freight was $5.95, but it still seemed like a good deal with the second free pair.
I did receive the order, and the quality of the first pair was fine, but the free pair wasn't in the box. The company didn't respond to my e-mail, and their customer service phone number was answered by a computer that put me on hold for several minutes and then hung up on me. After the fourth try I found their 'live chat' support:
The operator was gruff with me, stating that the offer was no longer in effect. I pointed out that I ordered on the same day the offer was e-mailed to me, and so he said that the offers only apply to frames, not lenses, that the offer doesn't apply to $1 frames anyway, and that all he could do was give me a 5% discount.
I cut and pasted from the original e-mail offer to show him what it said, "Clearance, $1 glasses, 1 1 free." He said that if I didn't want the 5% discount he couldn't help me, and then he ended the chat without saying goodbye.
I will definitely not be dealing with this company again. Their promotions are deceptive, and the customer service is terrible.
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