I am writing to you to tell you my experience with Pearle Vision in Reynoldsburg. Firstly, I have never purchased glasses anywhere except Lenscrafters, where I’ve never had even the first problem and received my glasses in two hours. My last purchase was in 2005 and I purchased no-line bifocal l lenses and blue Armani frames. The total cost was $485.00
I tired of the blue frames and when I was your “buy one get one free” advertisement thought I could buy a new pair and also add a pair of prescription sun-glasses to my wardrobe. I know “nothing is free, ” and should have realized that this offer was too good to be true.
I could see perfectly out of my “old” glasses, but because the prescription was more than 4 years old, was required to get an eye test. I did; the prescription did not change. As I came on a Saturday morning, I had to wait quite a long time to choose my frames. I did notice that except for one style of Versace frames, you really didn’t handle any designer frames. I chose the 2 pairs I wanted. I was told the charge was about $710. Needless to say, I was shocked, as my last single pair was $485.00 Right then, I should have said, “No, thanks.” However, thinking that maybe I wasn’t up on pricing and due to inflation, I paid the required amount. The next events I will relate to you are divided according to the number of times I have had to return to your facility:
1st Time-to pick up glasses, only to find that the second pair was not the frames I ordered. So, we went through the entire process again, ordered the second pair, and I took the first pair home.
2nd Time-to return the first pair, I could not see out of them.
3rd Time-to pick up both pairs of glasses
4th Time-to return both pairs of glasses, I could not see out of them. After much time spent, it was discovered that I wore Varilux lenses and my eyes could not adapt to the “cheap” lenses Pearle Vision was trying to pawn off on me for $710.00 I was told that to get the upgrade I would have an additional cost. I put the $181.48 on my credit card.
As you can see, the TOTAL charges for my glasses, (which I don’t even have and it’s week 5), including the exam, is well over $1000. I am not happy, for I could have went to Lenscrafters and gotten 2 pairs of glasses for the same price. (Yes, I did go to the Lenscrafters in River Valley Mall and check out their prices.) Pearle Vision is NOT buy one get one free, Pearle Vision is let’s use inferior cheap products, raise the price on the first pair, and make the customer THINK they are getting a pair free. What a rip off!
I think Pearl e Vision represents the despicable side of American business. Pearle Vision will most certainly NOT get me as a return customer, nor my family, nor my friends, nor my co-workers, nor anybody who reads my blog or Facebook online. If I can even prevent one other person from being ripped off, my job will be complete.
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