I sent an email comment to Medco that it was dangerous for their order screen to show an expired script for the a medication, when a new script for the same medication had been filled at a different dose. The correct script was not shown Medco says because I could not refill it. I did not order the medication in any dose. Their response to my email was to request a new script from my doctor for the incorrect expired script. I was warning them about it because I was afraid someone would accidently ask for a refill on this incorrect expired script. My doctor's office provided the new script at the requested incorrect dose. What i had been warning about happened to me and i did not even ask for a refill!
i refused to take delivery. Took 6 - 8 weeks for Medco to acknowledge the return and to credit my account.
Now they refuse to fill the correct script when I do need a refill. Have had countless calls each time they say it is corrected. Then I get another message that leads me to call and find out they don't know what dose I want.
This week they requested another new script for the wrong dosage, received it and have already mailed me yet another supply at the wrong dosage.
A customer with impairments could easily take an overdose. If I had taken when they sent, I could have taken as much as 3x what I was supposed to be taking.
I have been without the medication for several days now.
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