My 2 daughters have been in treatment for over 7 years with Dr. Cigna. I don't have insurance so originally I was paying under a payment plan but due to constant billing errors, bogus extra charges and a RUDE office manager I decided to prepay in full for my daughters treatment which costs thousands of $. He recently removed my oldest daughters braces too soon and her teeth were deforming within weeks of the removal. When I contacted Dr. Cigna to complain he tried to avoid me but after constant phone calls he put the top braces back on. I than asked him about the bottom braces and he would not give me a response. After several weeks his RUDE office manager called and said I would have to pay another $1700 for the bottom braces. When I questioned this since it was not our fault (my daughter had her retainer on as per instructions) she asked why I was concerned since insurance will pay for it. When I informed her I don't have insurance and even if I did they should not have to pay twice for her bosses incompetence, this horrible woman became beligerent and called me and my child liars saying she never wore the retainer. I was shocked at this and requested to speak to Dr. Cigna and she refused to put him on the phone. After many phone calls, emails and messages to Dr. Cigna I was finally told Dr. Cigna would not talk to me about this. Imagine my surprise when I heard that after prepaying for both daughters braces the Dr. Would not talk to the client. Dr. Cigna's way to deal with problems is to hide from them.
I than contacted my lawyer who contacted Dr. Cigna to request both of my daughters records to get a 2nd opinion as my other daughter still had crooked teeth after 7 years in treatment and I was concerned with the competence of Dr. Cigna and his staff. Well last week I received a letter from Dr. Cigna saying he will no longer treat my daughters because apparently he was offended I asked for a 2nd opinion and did not give in to his shakedown for $1700 more dollars. He did not offer to refund my money and essentially was paid in advance 100% for services he is now refusing to provide. I am now in the process of contacting the New York State Consumer Fraud Department, Attorney General and The New York State Office of the professions. I cannot believe in this economy the authorities will allow this type of behavior. I work hard for my money and I gave it to Dr. Cigna to fix my daughters teeth and he is a fraud. I do not know how I am going to afford to pay to fix my daughters teeth. Please STAY AWAY from this Dr. Cigna. He is a BAD person in addition to being a BAD Orthodontist.
I refuse to give up in my fight against him and I am now in the process of contacting news organizations, school groups and organizations, other dentists, online resources, church and sports groups and every community organization in the area to inform them of this man. Dr. Cigna I promise you that your attempt to take my hard earned $ and hurt my children will costs you more than it cost me. You don't mess with my childrens health
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