Cigna informed by phone before I went ahead with the Final Partial (lower right side) they would cover the whole amount for the partial to the Dentist ($792). Cigna paid to the dentist $529. When I went to the dentist they told me I had to pay $250. I was surprised! As I needed it, I payed. Immediately I phoned Cigna and they told me because they paid for the flipper in December (Temp partial) $267 they would not pay of the rest of the partial which is $267 (amount paid by me US$250). Which I was never informed either by the Cigna or Dentist! When I phoned CIGNA they told me they will look into it. I phoned again spoke to a Manager and they told me they are going to send the cheque $267 to the Dentist. Up to know nothing. I phoned again now they tell me they wont pay! And give me various excuses!!! Am leaving to Brasil on Wed the 14th April (my mother is very sick) and wont be able to phone long distance. I wanted this problem to be solved before I go. CIGNA told me when I spoke to one of the Managers that they would take care of it righ away! Phoned again, again everyone gives me different information! Some of the personnel in Customer Services hund up the phone, I phoned back irritated they she told me to calm down (repeating couple of times!!!) I told her just put me through a Manager!!
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