I ordered the trial product, and started trying to call and cancel on day 3 after the order because I saw the additional charges I would be charged each month. My credit card was charged the $87. On day 7 of the 10 day trial period and have never received the sample. If you call the customer service number on their website, you will NOT get an answer - but if you call 1-866-556-6914 and hold for about 20 minutes, you may get an answer. They will pretend they can't hear you, or understand what you are saying. If you reply "Let me inform you that I am taping this conversation to give to my attorney". Suddenly the lady was able to understand EVERYTHING I said from that point on! They will TRY everything to get you to keep it - just keep saying - NO - I want to cancel and get a refund on my credit card. She will not give you a confirmation number, but you are supposed to get notified by email within 24 hours. Make sure you get the person's name you talked to!!! I am supposed to get a refund on my card within 14 days - I'll be watching!!!
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