I called today to see if my prescription was ready as my Doctor's Office had called me and told me they had called it in at 2:30pm to CVS in Sun Valley, NV. The girl I talked to said they had not heard from the Doctor's Office. I informed her that they called me at 2:58pm and told me they had called my prescription in at 2:30pm. She said well we do not have it. I told her I knew they had called it in and she preceded to tell me "I hear that so much I have become Insensitive to it".
So now I get to go another night in pain without any sleep and I know they have it.
Saturday they did the same thing on a different prescription. Only after my husband got on the phone and started demanding he speak to the manager, they suddenly found my prescription. There is something wrong at the Pharmacy in Sun Valley, NV.
If this girl is so insensitive why does she work there? This says to me She is insensitive to her work, to my needs and all other customers needs. Is that image you want portrayed of CVS? I am seriously considering calling the Media and see if they can look into this and see if other CVS Pharmacy's in the Reno/Sparks, NV area have the same attitude.
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