I was dumb enough to take a friends advise and order a "free" trial of Premium White teeth whitening online. I read the terms and conditions which clearly outline that the company will begin charging you if you do not cancel after receiving the product. I followed all of their stupid steps to cancel which involved sending them back the used sample (such a joke!) and they still proceeded to charge my account $86.93 (SUP*SMILEBRIGHT). I had to work with my bank to get the charges reversed (Chase was great) and eventually the company refunded the charges.
Thought I was in the clear...
HOWEVER, two weeks later my card was charged again, $24.13, this time by something that said 'SUP*WORLFIT' when I called the number 866-407-5590, they said that when I signed up to pay shipping charges for my free sample it automatically enrolled me in a trial of this. Whatever 'this' is. I luckily printed off my terms and conditions and the person I spoke with could not tell me where in them there was any mention of this. They agreed to cancel the trial but refused to reimburse me for this charge, which is ILLEGAL. I had to work with my bank again, change my account, order a new debit card, etc. What a mess!
Terms and Conditions for Premium White:
Http://www.premiumwhitepro.com/terms-and-conditions.php
If this happens to you, please do the following:
This company is owned by the following company-
Eds
Name: E D S
Phone: (515) 237-4647
Fax: (515) 237-4768
Address:
3600 Army Post Rd Stop 103
Des Moines, IA 50321-2906
Principal: Mr Jeff Ruiter, Director / BPO Svc Delivery
1. Call 866-407-5590 and cancel your order immediately. Get the representatives name and verify that you have NO other outstanding trial offers.
1. File an IC3 form with the FBI which will launch a fraud complaint against the company
3. File a claim with the Better Business Bureau
4. Call the number above which is the direct number to Jeff Ruiter and inform him of your actions and that you expect him to see that you receive a refund immediately. Also be sure to ask him to show you in the terms and conditions where it is spelled out that you will be charged for OTHER trial offers.
Don't be quiet! These companies should not be able to get away with this crap. I usually know better, and can't believe I was dumb enough to get involved with this, however, there are many elderly people who are victims of this crap all the time and don't have the resource to get it resolved!
Hope this information is helpful to someone, it took me weeks to get to the bottom of all this!
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