Complaint / review text:
I received an email from DazzleSmilePro to get a free sample, only to pay for postage which turned out to be $13.85 and not $1.99 as advertized, since I live in Canada and had to pay international postage.
When I became aware of charges on my mastercard, I tried to phone the number listed for several days, but got a message, "I cannot call the number from Canada". I goggled Ultifreshwell, the company that made the charge, but didn't get the right phone nymber as all I got was a click and no one answered.
I am stuck with 2 additional charges on my credit card showing as coming from Ultifreshwell:
November 05'09 for $96.98 Canadian and November 12'09 for $95.12 Canadian.
When I finally got to talk to the company, I was told I had to pay for the FREE sample, and that was my charge of $96.98. Then my charge of $95.12 was for more product I didn't want, have never received, and will have to send back if I receive it. Now I have to spend money on postage to return something I didn't want in the first place, but was told I had to cancel before Nov. 15. I certainly would have, had I been able to track them down sooner.
If the company is trying to get customers, they should be fair about things. I have had to cancel my credit card so no more charges come off. This has been a big inconvenience for me. I'd like to see both charges be refunded as I paid for the shipping Free sample, and that is all I was expecting to pay... This is a big rip-off!!