My poor experiences with this company occurred over the course of 2007. I finally was enrolled with dental insurance, so I picked a dentist and went for it. They priced out all my work to be a little over 1500 dollars. And signed me up for care credit without fully explaining that I would be billed by care credit before any work was even done! So that was the first issue. Then finally I began having work done... And the trouble REALLY begins. I went for a routine cavity filling, the guy drills into a tooth i never even felt any pain in, and stops after a minute and says that the cavity is too deep and that I need root canal! What?! So he put a temp filling in it and sent me on my way, it fell out that night and I still have not been able to have it fixed. The next time I went I had extreme pain in a tooth that I know needed to either be pulled or have root canal. I couldn't afford a root canal and asked them to pull it. They refused to pull it and did a pulpotomy to "hold me over". Well, the infection never went away and the reason I wanted it pulled was because I was losing my coverage soon due to an upcoming move. I called to say that it hadn't worked and the woman I spoke with told me that they had told me I needed a root canal and this was just a temporary fix. It wasn't a fix at all! She got an ear full from me and I haven't called back since. On top of the bad service, the people who work for aspen dental are not compassionate or understanding of any fears a person may have of the dentist and made me feel childish and stupid for having trouble with that, when on their website they claimed to be very understanding of that sort of thing. My suggestion if you are looking for a good dentist, use the tried and true word of mouth method to find one, because people are honest about service when it comes to someone working on their mouth!
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