Before I share my saga, I'd like to point out that Global Eye Glasses has an F rating with the Better Business Bureau. Wish I had known that before I ordered.
I sent two pairs of frames to Global Eyeglasses to have two pairs of lenses installed, each with a drastically different prescription. The correct frame for each prescription was clearly identified in the order. After about 3 weeks, I received my frames with the lenses installed into the wrong frames and SEVERE crazing (cracking in the AR coating) on one of the lenses. Screwing up the prescription is one thing, but when there is a nickel-sized cloud of cracking on the lens, there is no excuse for such a defective product leaving the lab.in addition, I'm also suspicious that premium lens I ordered was substituted with a lesser quality lens as the premium brand's water mark was missing from the lens.
I sent the glasses back. Two weeks later I get en email saying that the "correct lenses are installed". I go back and forth with their lab manager who can't seem to give me a clear answer as to whether he is claiming they didn't screw up the first time or if they've remedied the problem. I eventually get him on the phone where he says he has the glasses in his hand and has tested them to confirm the correct prescription is installed. He reads the name of each frame and tells me the correct prescription. He also tells me there is no cracking on the lens. With this, I'm satisfied that they replaced the lenses and chalk up his inability to give me a clear answer to them being horribly unorganized in their return process.
I receive the glasses a few days later WITH THE SAME SCREWED UP LENSES. The prescriptions were wrong and the incredibly obvious cracking was still there. The lab manager lied to me. There's really no way to honestly make such a mistake, especially with regard to the cracking. On top of everything, my wife's beautiful new Shuron frames were now scratched. Not to mention, that this meant they had just sat on our return for over two weeks without looking at it.
We tried to give these guys yet another shot, but I'll spare you the details of the back and forth. We eventually decided to dispute our charges rather than subject our frames to them yet again.
Given the horrible and seemingly dishonest customer service of Global Eyeglasses, I would recommend all consumers to stay clear.
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