I was a member of Fitness Connection Greenspoint located at 12300 North Fwy., Suite 200 Greens point Mall Houston, TX 77060 phone number 281-875-1900 until December. I sent the cancellation letter with delivery confirmation by USPS 30 days prior of my next bill as stated by their contract. I assumed everything was fine since I saw the confirmation receipt they received my letter. Now in May I was checking my bank statement and realized they continued charging me. I called the gym and they referred me to their corporate offices and never got an answer from anybody only recorded messages. I called my bank to cancel the direct withdrawal I had with them. I gave Fitness Connection the benefit of doubt that a mistake was made and everything was resolved. Fast forward to Friday September 11, 9 months since my actual cancellation and 4 months since I cancelled direct withdrawal. I received a letter from Network Collection Services (713-414-7700) a collection agency, on behalf of Fitness Connection collecting $84.80 and threatening to refer me to the Credit Bureau. For an account that was supposed to be closed since December. And not a single call, letter or any kind of collection attempt until this threatening letter. I called Fitness Connections corporate offices again and no answer, left a voicemail to Claudia she handles memberships, but no response yet. It is almost impossible to talk to a live person on their corporate offices; their answering system keeps sending you to the main menu with no answer at all. Its a very trying experience trying to have any sort of communication with them. Fitness Connection runs a shady company, dont be fooled the supposed savings are not worth it! Horrible staff, inexistent customer service and is impossible to leave, even after following their own rules.
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