To Whom It Might Matter:
I bought a set of spectacles from your own Eyemasters #65 shop in Arlington Tx on June 26 with MONEY, no insurance. The individual that served me required sometime and assisted me discover the ideal structures. I informed her and confirmed her the spectacles I'd be changing. The contact are Nikon with Progressives and Changes, AR, Scratch Resistance. I will view throughout without any issues. The brand new types I acquired at Eyemasters were terrible! I really could not observe inside them plus they offered me complications and sick. After I acquired these new spectacles, the individual that distributed them, looked over me previous ones and mentioned these fresh ones is likely to be difficult to get accustomed to and therefore are not near nearly as good a contact as my previous versions. He was correct! I have attempted to put them on, but I cannot without getting problems and sick. I named today and talked with John within the laboratory. I described the problem and he recommended me to consult with the GM Brad. I recognized that lunchtime could be between 12 midday and 1pm and so I reached 1:45pm. Both were at lunchtime and so I did not get to determine them till around 3:35 - $4:00. Brad was excellent and did the paperwork for that reimbursement. He mentioned the progressives were aimed incorrect to begin with along with a contact that will are more effective for me personally, your organization doesn't provide. I needed my money-back then, but was informed that it'd to become released by check from corporate. That's absurd! I settled in money and desired my money-back right then! I can not substitute my spectacles till I get my money-back! It's poor enough that I'd to hold back to obtain these in, these werenot proper, today I've to-order them through elsewhere and delay another 10 times AFTER I get my money-back from your own organization! Therefore, I reach run-around without spectacles since my previous types are damaged, thus why I acquired another examination and desired to purchase fresh spectacles from you. I WANT MY MONEY BACK NOW! I am aware that you simply do not need your shops to possess an excessive amount of cash on hand, however they did not refuse getting my $279.99 in money. Assume I'd purchased a charge card after which informed my charge card business I had been arguing this due to the mistake? They'd have returned the cash back again to me and that I still might have your spectacles! Somebody truly must evaluate this plan! Used to donot use insurance, therefore there should not be a problem. I want my new glasses TODAY. Please contact me asap and recommend where I will get my check. I ought to not need to lower to Sanantonio to obtain it or need to delay to get my income. Your organization wouldn't have requested my spectacles without me spending money on them first, since you did not believe me to buy them. Today, I am guess to trust one to the purpose that I'll obtain my check/money in a regular way? I do want to get my check/money from your own shop in Arlington Texas in The Areas at Arlington Mall Tuesday, July 7. I will anticipate a phone from you-all each morning. I tried calling your customer support from 4:15p until 5pm Mon with just getting voice-mail. Brad had also attempted to contact you all. He also attempted faxing the reimbursement however the traces were active. I actually talked to somebody in another division there and he or she talked towards the individual at 210-524-6540 which individual believed to move me to her. While she did, I acquired her voice-mail also! Subsequently, I named 210-524-6538 and talked with John. He personally went to customer support to locate somebody and everybody but 1 individual was eliminated! He explained she was on the call and he understood that after she got off that phone, she was departing. When I mentioned, no body responded the telephone actually just before final period! Absurd! I have to get my return tomorrow.
Rosalyn L. Newman
817-477-1747
Reimbursement Quantity 270134
Orig. RX Quantity 269695
Update:
I obtained a phone today from Julie at 210-524-6540. She was really rude and also the only reason she named me back was since I quit a note on her voice-mail and since another worker moved me straight to her point, there's an archive. She offered me a BS tale that by spending money, it'snot as secure as spending having a charge card which the shops do not like having lots of cash there. They approved the money gleefully! They did not suggest that they'd choose another type of cost. She mentioned that it'd be-at least 2 weeks before I'd obtain my reimbursement despite the fact that the stop day for inspections is tomorrow (Thursday). She mentioned that tomorrowis stop is for discounts which were prepared 14 days before. The corporation truly lacks customer support as well as for them, it's the underside line... Dealing with maintain your cash so long as possible or totally. For several of the voice-mail communications I've quit, I've just obtained 1 call-back. I had been informed that a manual check could be released from the Place Representative and Brad, the GM is attempting to get hold of him for confirmation of this. But, to date, nothing continues to be truly achieved apart from my blood pressure increasing and my really unpleasant watch of the organization and it is guidelines. These were fast to inform me after I taken care of the glasses that I really could obtain a reimbursement within thirty days of purchase in addition to after I acquired the spectacles. At virtually no time did they note that the check would need to be released... Despite the fact that I settled them with money in their shop. I'm publishing this notice to all online criticism panels so others may understand precisely what type of organization Eyecare Facilities of America aka Eyemasters as well as their additional subsidiaries are and just how they run.
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