Usacomplaints.com » Shops, Products, Services » Complaint / Review: LensCrafters - LensCrafters is a scam and doesn t honor price quotes. #700861

Complaint / Review
LensCrafters
LensCrafters is a scam and doesn't honor price quotes

After having a poor encounter at Eyemasters within the same mall your shop is in, I visited Lenscrafters to locate new spectacles. The individual that served me that evening was Peggy. She appeared really knowlegeable and pleasant and prepared to assist me. I informed her what I had been searching for, the cost I'd compensated without my insurance at Eyemasters ($279.99) for custom Armani structures and Essilor contact with progressives and changes, ultraviolet, damage weight-anything! I've Eyemed insurance. She named your laboratory to determine when you have the verilux physiotherapist 360 contact and he or she stated that they did. She set it-my insurance data within the pc, she place in a body having a price of $200.00 and supposidly anything I needed including scotchguard. She offered me an overall total of $277.00 for anything. She actually confirmed that in my experience using the PC. I recommended her that I'd to obtain my reimbursement back from Eyemasters (given that they didn't fall into line the bi focal precisely the spectacles were chaos). I held touching her within the next couple of days to allow her understand how that procedure was heading. After I got my reimbursement back, I named her and recommended that I'd prefer to are available in and choose a-frame and get the spectacles. I double-checked again to ensure the cost was as cited when I had completed each time I talked together with her. She mentioned every time that it had been. I informed her I really could are available in on Friday (July 10) She mentioned that she was off that day which I really could consult with her co worker Exotic that evening. Our cousin and that I went up there Friday and that I decided on a set of structures which were $220.00 N & H dd5028 in bronze. I had beennot sure concerning the shade about the temples and so I was recommended to generate towards the Forest Hill shop or even the Southlake shop to see them in another shade or observe additional structures available. I then went completely to Cedar Hill. I reside in Mansfield, which means this wasn't near to my house. I reached the Forest Hill area plus they were really hectic and so I needed to delay a significant while. These were out-of that body and had requested some in dark for someone else however it had been covered and prepared to be delivered to a different client. I subsequently quit, but was recommended that I really could visit the North Park Mall area in Texas to determine them-and additional spectacles. Which was significantly, much further to push and that I did not move. I returned towards the Areas Mall area in Arlington on Friday. Sandy was there because Peggy was off-work that evening too. I decided I'd go right ahead and obtain the bronze types. She appeared within the pc for my info, entered my RX and proceeded to load my purchase, did dimensions, etc. While she was completed, the cost was nearly $500! Used to donot realize why. I discussed this wasn't that which was cited in my experience. She'd the supervisor Charles to check out the purchase and he recommended that I wait till Peggy returns to focus on Wednesday and allow her do the purchase because she'd understand what she'd completed. I waited to get a Thursday, but rather I'd to contact her. These were hectic within the shop she mentioned, and he or she might contact me in about half an hour. 2.5 hrs later, she called me. She mentioned she was still focusing on it and might contact me back. She did contact me back and stated she recognized that she'd overlooked to include anything towards the purchase and that is why there's an impact int he cost. Therefore, I've lost nearly per week with this specific! I have lost money and time operating in some places on her to possess misquoted me about the cost! Should not the cost be recognized as your worker cited it in my experience straight and confirmed that cost in your pcs!!! I had been guaranteed after I talked together with your workers that you simply were a lot better than Eyemasters which you remain behind your items and customer support is the primary goal. I am not experiencing it. Seems a lot of just like a baitandswitch in my experience. I'll be publishing this notice and my encounter together with your organization round the web.


Offender: LensCrafters

Country: USA

Category: Shops, Products, Services

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