My experience with SWM Laboratories was similar to many others. I was initially charged for the "free trial supply" for $88.87. That was not my understanding of a free supply and I did not read anything that would indicate I would be charged. I called their CS and like others, talked with a representative. Who had very poor English skills. However I was able to cancel my "subscription" for the "ACAI Berry free trial", on May 11. They refused to refund the charges for the "free sample". Like others, I was not allowed to talk with a supervisor.
Then on May 14, I received another bottle of the ACAI Berry product in the mail, and found charges for another $88.87 on my Visa account. Because the return address did not identify the company, I had to open the envelope. Once I understood that SWM had sent me another bottle, I took it to the USPS office and mailed it back to them, AT MY COST. I have learned that if I had not opened the package, I could have simply refused it, and not been required to pay return postage.
I called SWM CS again today, to discuss the 2nd bottle sent, returned, and the second charges to my Visa card, which have not been removed from my VISA. The woman informed me that although I had canceled my "account" with them on 5/11, they had sent out the 2nd bottle that day. They have received the returned bottle, but had not refunded the charges of $88.87 to my Visa until 5/19. There is no evidence of that as of today, 5/21. She tells me that it will take 5-9 days to appear on my account. I asked for a confirmation # to verify that, and she told me that only the "Refund Dept" could access that information. I asked to be transferred to the "Refund Dept", and she told me that they do not take "outside calls". They also do not have an 800 phone number.
This company is outrageous. Filing a report on RIPOFF website is fine and confirms that one's experience is not unique, but there must be authorities, which can shut this company down for it's fraudulent practices. I' assume that the Florida Attorney General's Office has the authority to act on this company. Unless we all file official complaints with this agency, nothing will change with this company.
This is the website, which provides a complaint form to send to the Florida Attorney General. It is critical that we each do this.
I also contacted the Attorney General to ask if there had been other reports on this company.
Http://myfloridalegal.com/contact. Nsf/contact? Open&Section=Attorney_General
There are adequate reports on the usacomplaints.com regarding SWM Laboratories and their fraudulent business practices. It is nice to see these reports online, to confirm that my own experience was not unique. However, if a legal agency, is not receiving these reports and acting upon shutting down this business, people will continue to be victimized. That's why each of us must file reports with the Florida Attorney Generals Office.
This is not an individual problem, but a class action issue affecting God knows how many people. There must be legal action by a governmental agency to shut this company down, and prevent them from continuing to commit fraudulent business.
One last issue. I note that there were only 8 reports regarding SWM Laboratories on usacomplaints.com today, May 21. At least one of the reports regarding SWM, which I read on this website yesterday, is missing today. Why are all of the reports regarding SWM NOT retained for public viewing, on the usacomplaints.com website???
CherylEden Prairie, Minnesota
U.S.A.
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