I was very unhappy with the SERVICE of Ivory Brites. I wish they had been more up-front and honest about the way they do their charges. For one thing, they start counting your 14 or 15 day 'risk-free' trial the moment you order it, NOT when you receive the product, so in actuality you have maybe a week to quickly decide if you like it. Then you are suddenly faced with two withdrawal on your credit/debit card: one for $88.97 for your next shipment of Ivory Brites, and another for $9.99 for belonging to some company that they own called Axis Wellness, which you never even attempted to join. I have emailed Customer Service three times to get a refund; so far they have contacted me once by email to tell me that they have canceled me, but have not answered my request for a refund for these charges.
They claim that they have listed their terms twice on their website. I knew that I never got any information of their charges by email, so I went back to their website and began to apply again for another trial, this time trying to specifically watch for what they were talking about. I found out why I missed it the first time. First of all the box that they claim I checked, is ALREADY PRE-CHECKED for you - so I never noticed it and certainly did not check it. Also, the print is tiny, and further down the page, so you'd want to be looking for it. Next, their terms are printed in tiny print, and paler color text, so it is not very noticeable.
Also, I was led to try the product because of an ad I saw of a local (a town near me) housewife trying it plus one other tooth whitening product to get her teeth white. It seemed like an honest ad, and since it was from a neighboring town, I fell for it. Since then I have found the exact same ad with a different woman's name from a different town in another part of the country, so I realize this must be a Scam advertisement put out by Ivory Brites and they probably own the other tooth whitening company as well.
As far as the product goes, I only tried it once. One of the forms melted when I was trying to adjust it to fit my mouth per their instructions. So I only have one form, and it burned my gums, and I did not try it again. Maybe it works - that I don't know.
If you are thrilled with the product and willing to pay nearly $100 per month for it (including your unrequested membership to Axis Wellness), that's great. Just be prepared to be charged nearly $100 for it exactly 14 to 15 days once you order the 'risk-free' trial.
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