I fell victim to their misleading advertisement and ordered a "free" bottle of Acai3x. "As seen on Oprah and Rachel Ray". Ten days later, on the day I received the product, I noticed a charge on my credit card for $88.50. When I called them and asked them why I was charged that amount, they said, "Didn't you read the fine print?" Nothing in the advertisement stated that this was a free trial or I would've read the fine print. Free bottles of a product and free trials are two different things. I understood I was only going to pay $4.95 for shipping. That is what was plastered all over the web page. The operator told me that I should've cancelled within ten days. Even if I had known that this was a trial, I hadn't had the product for ten days TO try it out. They charged $88.50 for the second bottle the same day I received the "trial". I had not received the second bottle that I was now charged for. I called a second time and was told I needed an RGA #, and when I received the second bottle to call them and get that from them. Two weeks later I still had not received the second bottle, so I called back. This time I was given the RGA# and the address to send the product back to. For 20 days so far I'm waiting to get this refund. I called a third time and was told they can't do anything until they get the product back. I finally got the second bottle and sent it back per their instructions. I called them again to let them know that I know they have received it per USPS tracking. The operator said they have not received it. I told him that someone signed for it. He said that it was not updated in their system yet. I told him I wanted to speak to someone that processes the refunds. He said there is no phone number for them. He told me I just have to wait "for the process". When I asked him how long this "process" was, he said, "7-10 days". I said, "It's not like you have to MAIL something, all you have to do is reverse the charges" and I let him know I wanted this done sooner. He said, "It isn't MAGIC Maam". I told him I would have to report them to the BBB then, to which he replied, "That's fine, have a great day". By the time I get this refund, it will be a full month after I was charged. I'll let you know when I DO get my refund.
Here is the phone number I have: 866-882-1281
Address I was told to send the package to is:
405 E. 12450, Ste. I
Draper, Utah 84020
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