In February I noticed a charge on my credit card for $89 to MK Supplements. I did not make this charge and had never heard of the company. However, the company had obtained my name, credit card# and address. I initially tried to contact the company via their 866 number. Eventually, I noticed that the only customer service assistance provided by this firm is a message that the customer can leave on their voicemail system. I have left about 10 messages in the past month, and I also sent an email to their online website. I have never had any responses from this company. I filed an investigation with my credit card company in April.
The company responded to this investigation by giving the credit card company the same 866# for me to call for instructions to return the product (I had never ordered or received this product.) I later filed a complaint with the Better Business Bureau of Western Washington on April 27.in this complaint, I requested that the Bureau obtain shipping information on ths transaction (since I had never received the product, even though the company apparently had my correct address). Immediately after this, I received 2 bottles of supplements from this company. The bottles came in a package with 6 US postage stamps, and was not metered by any post office, and the package did not include any paperwork. Keep in mind, I never ordered any products from the company. I followed the return instructions given on the company's automated 866#, and learned from the automated system that all returns should be made within 20 days of receipt. The charge was made on my card on Feb. 6. I received this product (that I did not order) on 5/1. However, the package that the product was sent in had no postage or metered stamping from any post office, thus, there is still no shipping information for this product.
In researching blogs, I understand that this company has a practice of internet spamming. Originally, I had thought that someone had obtained by credit card info and had made a purchase. I now beleive that this company has a practice of making fraudelant sales by (illegally) obtaining credit card infomation online via spamming. Customers should beware of this company, and report them immediately report similar problems to their credit card company and the Better Business Bureau of Alaska, Oregon & Western Washington.
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