My wife Libby has been receiving interferon since November. She was to have another order shipped so that she could take her medication this past Friday 9/19. The medication did not arrive as expected so my wife called in to Caremark on Sunday 9/21. She was informed that there was an error in the computer and they would be shipping out on 9/22/08 overnight with Fed Ex to be the shipping agent. Tuesday 9/23/08 came around and the medication never showed up as promised so we again called Caremark who told us that there was an error and the medication had been rerouted and that they would find out what was the problem. This morning at 9:30 a pharmacist called me to let me know that he had tracked down the medication and it is indeed in Roseburg Oregon (where we live) and the medication would be delivered by early afternoon. Three-Thirty came around and guess what no medication... So after many phone calls the Pharmacist calls back and says that the medication is at the Fed Ex shipping center and can be picked up before 5:00. I go to pick up the medication using the tracking number provided by Caremark and guess what? The package is not there but is in another town across the state because once again Caremark has made a mistake and sent the package to zip 97491. The Roseburg zip code is 97471. My wife is now 5 days late on a medication that is used to treat Hep C which must be taken on a regimen to continue fighting the virus for 1 year. Now we are 10 months into the treatment and cannot get the proper medication because Caremark cannot seem to ship at the right time or to the right address. This is totally unacceptable and must be fixed immediately. Luckily for us the prescribing physician just did a viral load test and will be doing another one next week. If the viral load has increased I will be immediately contacting an attorney and filing lawsuit. This type of medication kills the weak virus first so by now at the 10 month mark any virus left is the most resistant so as you now if it returns it will be mutated to the point that it will not likely be able to be eradicated by any current treatment. It seems that the name of the business should be carelessmark as there is obviously no regard for the care of their patients as evidence not only by our experience but the thousands of people with similar complaints including those that can be found several websites. I would like others to contact me if they have similar complaints as I plan on starting a class action lawsuit in hopes that it will open their eyes to the way they look at customer service.
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