I work for a company that strives for the superior customer experience. I am appalled that they would contract Caremark, who strives for poor customer service, as a benefits provider. My husband is on blood pressure medication and was recently refused a refill. Our family care physician just updated his prescription for the next 5 mos and we had no problems refilling it for Jan and Feb. We called to straiten the problem out and they could see the updated prescription but my husband was told it was against the law to fill it and Caremark gave no explanation why it was against the law. What? Who are these people?
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