I signed up for Acai Elite through InboxDollars as part of a free 14-day trial offer on February 26. I copied the exact cancellation instructions from the website:
I understand that by ordering Acai Elite, I am agreeing to receive Acai Elite for a 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $4.95 (non-refundable) for S&P. I understand, I may be charged a non-refundable international transaction fee from my bank, for each payment made. I understand that unless I cancel by calling 877-350-8480 within this 14-day period, beginning on the 15th day my credit card will automatically be charged $87.13 USD (Free Shipping) for a 31 day supply of Acai Elite to be shipped at that time to my door. Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $87.13 every 31 days for a new supply of Acai Elite. I understand all charges (including trial) are in U.S. Dollars and all charges will change depending on current international exchange rate. I understand that I may cancel any future shipments Monday through Friday by calling 877-350-8480. Our hours of operation are from 8am to 5pm MST.
We do not accept returns on any products that have been shipped.
I received the sample of 60 Acai Elite pills (with caffeine) on March 2 and I called 1-877-350-8480 on March 6 to cancel and was told that 'You are not in our system and will not be billed. Do not worry.' I repeatedly asked for a cancellation number and they adamantly repeated that I was not in the system and that I had nothing to worry about. I would not be charged.
On March 13 I was charged $87.13 and immediately called the number on my credit card statement: CHECKCARD MYACAIDETOX 1-866-955-4108 ON 03/13. The girl's name was Sheena and she repeatedly asked me if I understood the terms and condition and I said 'Yes, I understand, but I called on March 6 to cancel and was told that my name, phone number and credit card number were not in the system.'
I warned her that I would contact Bank of America and have them investigated for fraud and eventually she said she would 'Elevate the case to the refund department and please allow 3-5 days for processing.' I am currently waiting until Friday, March 20 before I call my bank. I have dealt with similar scam artists in the past and generally, if you use a credit card, you will be reimbursed by your bank.
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