I signed up for Acai Berry Detox as part of a free 14-day trial offer on March 5. My account was charged by a company with a different name, for $2.00 (for the shipping charge?) on March 6th.
I received the trial bottle of Acai Berry Detox on March 10th or 11th, and I found out about a recurring charge that would take place as part of a membership. I immediately called their contact number. The representative said, "You're not in our system and there will be no additional charges." I asked for a cancellation number or confirmation number or account number or anything, and they said that I was not in the system and not to worry about it, that it was standard procedure for online trial offers."
Today I cheked my account info online, and I had a pending charge for $87.13 on my checking account. I immediately called the number was listed on the pending charge: POS DEBIT MYACAIDETOX 1-866-955-4108. The woman's name was Shar Sue (it sounded like she was on a cellphone) and she offered to cancel the membership, but that I would still be liable for the $87.13 that was charged, because I did not cancel within the 14-day period. I insisted that I did, but she said that without a cancellation number, I would still be charged. I warned her that I would be contacting my financial instituion unless she could have the charges reversed immediately. I asked to speak with a supervisor, but was denied that option.
I contacted Chase this afternoon, and reported this to their fraud department.
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