I have been a customer of Wal-Mart for years. I had a prescription transferred so I could pick it up on my lunch break. So I called it in first thing in the morning at 9:00am and told the associate about the transfer and I would be by to pick it up at 12:00pm. She said that would be fine. Then, I called and made sure that it was ready before I came to pick it up. The pharmacist said he had to call the other pharmacy and get the transfer and for me to wait "just like everybody else" because there were other people ahead of me. I told him I had already called first thing in the morning and they'd said they'd have it ready. He says he will do it then. I call back a little later and I am told it is all ready for me to pick up. I went to the pharmacy to pick up the prescription. I stood in line for 15 minutes while the only clerk looked for peoples prescriptions; walking in circles and taking an extreme amount of time on each person. While the clerk had already been looking for the order for the lady in front of me for quite some time, I told her that my prescription was ready and could I get it? She said "NO, You have to wait your turn!" Then she stood there doing nothing, waiting for someone to bring her the first ladies prescription. Finally, she asks the first lady to step aside while they locate it. Now it is my turn and I ask for my prescription. She proceeds to go through the whole ordeal of finding my supposed "ready" prescription. I leaned over to see her looking through random piles of prescriptions for the third time and told her my prescription was done; I had already checked. Then the pharmacist (Vincent Collin) comes down and proceeds to tell me (in front of the whole store) that I had to wait my turn like everybody else and I needed to get in line. I told him it was my turn and I was next in line. Then he tells me "Who do you think you are? You can't talk to me like that." I told him he shouldn't speak to customers that way and I just wanted my medicine and to get out of there. He says to the line of people behind me " Does anyone mind if this lady cuts in front of you?" Angry and humiliated now, I tell him again "I am next in line!" He says I can't have my medicine and to go somewhere else. A woman in line responds to him saying I have over 5 items to be checked out. I have about 10 small items, candy and such. It was never a problem before and I didn't see any sign indicating that was the rule. They refuse to ring up my purchases. I have to ask the pharmacist please several times can I just have my medicine? He is standing there with my medication in his hand. He says "NO! You have to calm down you should go somewhere else!" He said he was the manager and he did not want me to come back. Finally, after I don't leave the counter, he let's the clerk ring up the prescription and walks off.
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