Complaint / review text:
I responded to an internet ad for a teeth whitening product. The ad said it was a free 14 day trial size for only the shipping charge of $4.99. I received the product and about two weeks later, there was an unauthorized debit from my account in the amount of $88.97. I only wanted to try this product, did not want to continue with it and did not authorize further debits from my account.
Now I cannot get in touch with the company to get the process going to get a refund - and time is running out. The website I was initially directed to is nonexistent - and neither is the secondary site www.luminousbrites.com. Nobody answers the only phone number I have for them. Not to mention that the number is in California which happens to be a 3-hour difference from my time zone so I am always at work during the hours they are open.
Soon my ability to receive a refund IF I can jump through all the hoops exactly as required will be expired. Apparently, I only have 15 days from the date I was billed in order to receive a refund. I have a half sheet piece of paper sent to me with the product trial that looks like it was printed from an ordinary computer that says that I must receive an RMA (return merchandise authorization) within 15 days of the date I was charged. Then it states that all cancelation notices need to be received within 20 days of the date I was billed. This "company" has made it extremely difficult for people to get refunds of their fraudulent charges.
This is a scam! Just go to your dentist to see if they have a sample of a teeth whitening product.
BEWARE of www.coronex700.com and www.luminousbrites.com