I was tricked into this gimmick as well. The product was sent via a first class mail in a small brown envelop.inside the envelop, there is only a bottle of Extreme Acai Berry and a note size 3"x4" saying this..
..."Customer service. We have several great products. We want to make sure you aware of the how the charge may appear on your statement depending on which product you ordered... Online Health., Colon Cleanse., Green Tea., Colon Aid., Green Tea 1000, Green Tea Pill Power... We look forward to assisting you. 801-208-7485. If you have questions or concerns, CALL US FIRST! Product question, Health Support, Billing inquiries, Where here to help, Hassle Free, Guaranteed!!!"...
There's no bill or packaging slip. I called the company when I got the second shipment to cancel the product. He told me that it past 14-day trial so the product cannot be returned or refunded according to the terms posted on its website. I asked him for the web address since the company never sent any receipt, email confirmation, or packaging slip. I found that it's hidden under the menu called "Terms" at the bottom of the front page. It's not nearby the order form area either.
He said it was stated clearly on its website so it could not be refunded or returned after 14 days. I placed the order on August 25 and I called to cancel on Sept 11 (so it is only 18 days including shipping duration). I cannot believe that 14 day duration includes the delivery period which is via First Class Mail. After negotiating and complaining the unfairness in that the company did not provide customer anything even a receipt, email confirmation, or a packaging slip which is crucial for a customer to know when the 14 day ends, he told me that he would give me a refund if I return the package that was not opened and then I need to call the customer service number again to provide a tracking number.
I called my credit card company to dispute the transaction anyway to make sure that I did call and dispute on Sept 11 for a record.
I really want to write to Oprah and let her know that the product that she recommended somehow is handled by the company that has no ethics and intentionally hide essential from customer. I've never seen any business that does not provide anything to customer for a record of their order like this one. I ordered the product because of Oprah' name and this is what I was treated. This company should not be allowed to continue a business. It rips off customers. Don't ever think of trying the product. It's not worth it. It costs almost $100/month for one bottle and can't be refunded or returned. What kind of supplement is it that would show a result within that short time frame.
The company website is at http://extremeacaiberry.com/
The terms is shown at http://extremeacaiberry.com/terms.html
0 comments