I ordered a sample of the diet pill am/pm diet. After two weeks I received a notice from my bank that my account was negative and I was charged overdraft fees. I inquired about the reason behind the overdraft and found that this company had charged me $85 for a full sized supply of the diet pills. Outraged, I sent them back as soon as possible because I had a family emergency that needed my attention and I didn't know how long I would be away. Therefore I didn't want to delay the return of this product.
Later, I contacted the customer service to find out about my returned product and was told that I didn't follow procedure in obtaining some code required to process a refund. I explained that I had a family situation and was trying to just quickly take care of this. Also, no return procedure was sent with the package. Then via e-mail I was informed that by speaking to a supervisor they may make an exception and I may be eligible for a refund. I called and the representative I spoke to told me they would make the exception and send me a refund within 10 business days.
After 10 days I called back because I hadn't received my refund. They said that no one had indicated in my file that they would issue a refund and that I should go through the process again. I tried again to contact the supervisors, etc and now they went back on their word and said that they have no record of my phone calls or potential refund and therefore would not be reimbursing me. I'm so angry. They have this strange web of a return procedure to trap innocent consumers. This company is dishonest and out to steal people's money.
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