After viewing an informercial for an toenail antifungal product called "MiraclePlus Toes" I decided to order it, based on the fact that they had a 4 month period to use the product and a return guarantee during the period if it did not work. I used a credit card to order, and received the order within about a week.
I used the product according to the instructions and found that it did not work, after nearly 6 weeks of daily use as the product instructions indicated. I called their customer service toll free number and spoke to a woman and told her I was not happy with the results and wanted to return the unused product and get a full refund per the advertisement on tv. (the ad ran late night on 4/2/08 in Miami, FL cable). She told me I had only used it 6 weeks and should continue using it as it was herbal and took more time than drugs, and that I needed to use it at least one more month. She also informed me that if it still did not show results, then I could return the product for a full refund. She assured me she would note this on my account, and she would also deactivate the 'automatic order' that would occur at the 4 month point (they send out more product and charge you again!). She seemed sincere and thus convinced me to use it longer (I know some herbal remedies do need extra time to work compared to drugs). I continued to use the product over the next 6 weeks, and last night (7/22/08) I called their number again and was told it was "past 60 days and no refund was available for orders past then." I was livid! I asked for a supervisor and spoke to a "Mark Lloyd" (his real name???) and he reiterated that I had used the product past 60 days and no refund was due! So, I asked for his boss and was given a lady named "Donna Artz" who apparently works in the Nevada HQ (these guys who take the phone orders are in Van Nuys, CA). So, I have tried to call this other person to no avail. Knowing that they will soon try to send me more of this snakeoil, I went ahead and contacted my credit card company and had my card deactivated, and a new number issued just in case. I sure don't want to have another $209 charge for stuff that not only doesn't work, but this company will not honor their own refund guarantee!
So, beware if you ever order from Hebal Groups, Inc. Or their online operation "Long Life Solutions" as you will be not only unhappy with the results of their products, but any refund you have coming will be denied thanks to the way they do business!!
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