Hello All,
We are looking for at least one good people to help us out.
We totally got frustrated and disappointed with Credit care customer service & ending up with this email.
I am hoping at least this email reader will help me.
My name is [removed], Carecredit account holder & did dental expenses with ASPEN.
We are supposed to pay the full amount of 1092.08 by June 4th.
My wife paid the amount thru internet by June 4th. Payment did not go thru due to auto shut off at carecredit's office.
My wife assumed that the payment went thru.
We later received a statement on June 14 with financial charges (666.00)
My wife called the credit care customer service & explained her that the payment were made thru internet.
Customer service center accepted that & said the auto payment was off that is the reason the payment did not go thru.
Also they promised that they will wave off the financial charges if we make the full payment immediately.
My wife paid the full payment & as per customer service promises we thought that the F. Charges were waived.
Now Today (July 18) We receive another statement for the financial charges of (724.80).
I called customer service twice and spoke with higher supervisor too, None of them are interested in helping me out.
They are asking for the internet confirmation number (payment thru internet).
My wife is not sure of saving this confirmation number.
Is there any good people to help me out on this...?
This 724.80 is a huge amount for us, No one understands that..
If any of the readers understands this, Please help us...
Thanks & best regards,
[removed]
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