While like many I was excited to hear about a company that had products that were safe for my family and the environment. I was approached by a person that told me about melaleuca and said this is really great stuff you should try it. I read her information and listened to her and her friend talk about how much they enjoyed the products and decided to give it a try. While the chance was there for me to make a little money I wasn't interested in the whole MLM thing just wanted safe and healthy products for me and my family.
I brought home my "value" pack to the tune of 238.00 with shipping and tax and my business kit that was an additional 32.00 dollars. After bringing home the box of products I had purchased I noticed that a few things were missing or substituted. I called the women i had gotten it from and she told me she would get them to me.
After a month one of the products arrived via the mail but the other didn't. I called her again and let he know that I still didn't have the other product and she said she would take care of it. After almost 2 months I had decided for many reasons (rashes, asthma attacks, nausea and vomiting and products that didn't work) to return the box of products for a full refund as Guaranteed by the Company. I still hadn't received the other product that was promised to me.
I returned the box to the same women since she had my shipping invoice that needed to be shipped with the box of product. She in turn gave it to a senior director to return. I originally turned the box in on November 8 or 9. On November 26th when I still saw no return to my debit card I called the Company and was informed that they had no record of the return. After this I called the senior director that returned the package and was told Melaleuca received that package back on November 19th. I again called melalueca and asked about my refund.
After many transfers and a ton of time on hold I was given a non toll free number to call to take care of this problem. After much time on the phone we finally got the paperwork started to issue my refund. At this point I was told 24-48 hours for the refund to process back to my debit card but with the holiday to give it an extra day which would be Friday. On Friday I still had no refund but decided to wait till Saturday and see if the money was back or not.
Saturday morning I checked my bank acct and still no refund so I again call long distance and talked to Melaleuca and was informed that the refund was credited to my Card on the 26th and I should call my bank. I called my bank and they showed no record of a refund, I then called Melaleuca back and was told that the credit wasn't processed yet but that I could expect it to happen and be back into my account within 24-48 hours.
On Monday morning when this still hadn't happened I again called melalueca and asked where my money was and at that point I was told that it was returned to my that morning and to expect it in 24-48 hours. This 24-48 hours has come and gone and still no refund. Today I called my bank again and they show no record of it at all, so I again called melalueca and asked about my money I was now informed that the refund was issued and it could be 14-21 days to get my refund and that my products hadnt even been returned until yesterday.
I asked why I was given so many time frames for my refund and so many different dates for things to take place. There answer was we have no idea. At this point I was pretty angry and just wanted my money back so I called the senior director that returned the package and explained the events that had taken place. She then conference called melalueca to inquire about the many conflicting pieces of information I had been given. It was at this point I was told that my money was refunded and I just had to wait for it to show up.
I asked why it was taking so long since they had the product back on the 19th of November and was informed that it had been a very busy month. Needless to say at this point Im still pretty angry and expressed my discontent with the company and the fact that I would never do business with them again.
After I made my feelings clear I was informed that they had done me so many favors and that I just needed to be patient.
I'm sorry but if I spend money with a company I will not be treated as if I owe them something and I will not wait forever to have my money returned if I have returned the product that was purchased. I will not be lied to repeatedly and just be quiet about it. This Company is very rude, they lie to customers and when you get upset they treat you like dirt. I should also note that after I cancelled my acct with them and requested a refund they went ahead and charged my card after I rescinded permission and mailed more crappy products to me.
So now I play the hurry up and wait game hoping that I will get my 250.00 back soon. Beware of this company they arent what they appear. They are real nice till you act like a customer and expect to be treated as such.
Tracy
Southern, Minnesota
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