Independent profile. Not owned, sponsored or endorsed by Miracle-Ear.

Miracle-Ear Reviews, Complaints & Contacts

Miracle-Ear, Inc. of Minneapolis, Minnesota, part of the Amplifon hearing care group, sells hearing aids and aftercare through company-owned and franchisee-owned stores across the United States. Below: its published return, warranty and aftercare terms, the longer return rights some state laws give, where to take a complaint, and BBB and Trustpilot figures. The page also covers the $6,473,222 the company and its Foundation agreed to pay in October 2026 to resolve federal claims about Paycheck Protection Program loans, a matter that did not involve hearing aid customers.

REVIEWS & COMPLAINTS18on USAComplaints · 1 in last 3 yrs
PHONE877-403-8834Miracle-Ear support line
WEBSITEmiracle-ear.com
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Call 877-403-8834 Official website ↗

Contacts

PhoneEmailAddress

Customer service & general contact

  • VerifiedMiracle-Ear support line (website header)877-403-8834

Reference numbers (not support lines)

Other contacts

VERIFIED

Locations

  • Mailing address150 S. 5th St., Suite 2300 Minneapolis MN 55402
EDITORIAL

Is Miracle-Ear Legitimate?

BBB, Trustpilot

Legal name
Miracle-Ear, Inc.
Founded
1948
Business type
Hearing aid brand and retailer (Miracle-Ear, Inc., Minneapolis, Minnesota; a subsidiary of Amplifon) selling hearing aids and aftercare through company-owned stores and franchisee-owned stores across the United States
Website
miracle-ear.comSource: Miracle-Ear home page, checked 2026-10-27
Owned by
Amplifon (USA) Inc.Source: U.S. Department of Justice press release on the Miracle-Ear PPP settlement, checked 2026-10-27
Owned by
Amplifon S.p.A.Source: U.S. Department of Justice press release on the Miracle-Ear PPP settlement, checked 2026-10-27

Miracle-Ear is a hearing aid brand: BBB lists a business start in 1948 and incorporation in 1972, the company publishes a Minneapolis address for legal notices, and the Department of Justice describes it as wholly owned by Amplifon (USA) Inc. and, through it, by Amplifon S.p.A. of Italy. Its stores are a mix of company-owned and franchisee-owned locations. BBB shows Miracle-Ear, Inc. as not accredited and not rated, with 104 complaints in the last 3 years. In October 2026 the company and its Foundation agreed to pay $6,473,222 to resolve the federal government's claims about pandemic-era PPP loans; that matter did not concern hearing aid sales. How a purchase goes depends largely on the individual store, so the purchase agreement and the written return terms you receive matter more than the brand name.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years and customer reviews, not accredited, not rated
45 reviews · 104 complaints · average customer rating 1.62 / 5
TrustpilotTrustScore and total reviews for miracle-ear.com
37 reviews · TrustScore 2.7 / 5
EDITORIAL

Complaint Themes

fit, performance or repair problems with hearing aidsprice or sales-pitch disputesreturns, guarantee, restocking or refund disputes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

18 complaints on USAComplaints, including 1 published in the last three years.

Show 13 more on this page
EDITORIAL

Complaint record: BBB, Trustpilot and archive reports

Each source on this page counts separately; the figures are not added together.

  • BBB, Miracle-Ear, Inc., Minneapolis. Miracle-Ear, Inc. is not a BBB Accredited Business and its BBB rating is Not Rated. The profile shows 104 complaints in the last 3 years, 27 of them in the last 12 months, and a customer review average of 1.62 out of 5 from 45 reviews. Franchisee-owned stores have their own BBB listings, which are not included in these numbers.
  • Trustpilot, miracle-ear.com. A TrustScore of 2.7 out of 5 from 37 reviews, 31 of them in the last 12 months. The company claimed the profile in May 2025.

Reports on this site. 18 published complaint reports are linked to this profile. Most were posted between 2000 and 2012, several about centers inside Sears stores. Not all come from hearing aid buyers: one is from a former employee of a Miracle-Ear franchise, one from 2010 is about an online Facebook contest, and one from 2025 describes a job offer withdrawn during onboarding. A further linked report concerns a mailed vacation-certificate offer tied to a hearing test. They are individual accounts that have not been verified, and they do not show how common a problem is. The accounts most often describe hearing aids that did not fit or work after repeated adjustment visits, a 30-day guarantee or restocking fee the buyer says was not applied as promised, prices higher than the buyer expected, and sales visits the buyer calls high-pressure.

Had an experience with Miracle-Ear? Tell other people what happened.

Submit a Complaint
EDITORIAL

Miracle-Ear complaints: returns, warranty, aftercare and where to complain

Miracle-Ear sells through company-owned and franchisee-owned stores, so the first step with a hearing aid problem is the store that sold the aids, with your purchase agreement in hand.

  • Return window. The 30-Day Trial and 100% Satisfaction Guarantee disclaimers in the Terms and Conditions (last revised July 2024) say: "If you are not completely satisfied, the aids may be returned for a full refund within 30 days of the completion of fitting, in satisfactory condition. Fitting fees may apply. See store for details. Additional terms may apply." The Risk-Free disclaimer has the same wording without "Fitting fees may apply." The home page footnote says the aids may be returned "to the store of purchase in satisfactory condition, as determined by Miracle-Ear, for a full refund", that fitting fees may apply, and that the offer is available "At participating locations".
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    The 30 days run from the completion of fitting, not from the purchase date, so write that date down and ask the store for the written return terms for your purchase, including any fitting fee, before you sign.

  • State law can give you more. The 30-day term is the company's own offer; state hearing aid laws can set a longer trial or limit fees. In Minnesota, where Miracle-Ear is based, a buyer of a prescription hearing aid must get a 45-calendar-day written money-back guarantee that lets them cancel for any reason within 45 days of receiving the aid. The clock pauses for each day the aid is back with the seller for repair or adjustment, the seller may keep no more than $250 as a cancellation fee, and the refund is due within 30 days after the aid is returned (Minnesota Statutes, section 148.5198). In other states, ask the state board that licenses hearing aid dispensers what trial period and fees apply.
  • Warranty. The warranty page says Miracle-Ear offers "a 3-year warranty* on almost all our hearing solutions" with the footnote "Limited warranty, see store or miracle-ear.com/warranty for details." The Terms add that the 3-year limited warranty is "Not valid on Audiotone Pro" and, under Warranty Disclaimer, "See store for complete warranty details."
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    The warranty page has a heading for loss and damage protection but does not set out its terms, exclusions or any deductible, so ask the store for the complete warranty in writing.

  • Aftercare. The company says its lifetime aftercare (regular cleanings and check-ins with fit checks and programming adjustments, and a yearly hearing test) is included in the original price of the hearing aids.
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    On the Lifetime care page, repairs are described differently: you can bring the aids in "for any necessary repairs, which are covered by our 3-year warranty", so repairs are tied to the warranty and not listed as free for life. The page carries the footnote "lifetime aftercare not included with hearing aids purchased utilizing some insurance benefits"; if you bought through insurance or Medicare Advantage benefits, ask the store in writing which services are excluded.

  • Miracle-Ear contact. The Contact Us page has a support form after which someone from the company's team is to reach out, and the site header lists 877-403-8834. For information or complaints about the website, section 10.6 of the Terms lists (800) 234-9314 or (763) 268-4103 and [email protected]. Written legal notices go to Miracle-Ear, Inc., Attn: Legal Department, 150 S. 5th St., Suite 2300, Minneapolis, MN 55402.
  • Dispute terms. Section 12.1 of the Terms says that claims about the Terms or "any product or service provided by us" that "cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis", with claims for injunctive or other equitable relief carved out.
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    The Terms define "us" to include Miracle-Ear's franchise system. Section 12.3 says arbitration is started through the American Arbitration Association, Section 11 applies Minnesota law, and Section 12.13 lets either side bring an individual case in small claims court. Your store purchase agreement may have its own terms.

  • If you paid by credit card. If the store will not honor the return terms, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act a billing-error dispute letter must reach the issuer within 60 days after the first statement showing the charge was sent; for a dispute about the quality of the goods, federal law (15 U.S.C. 1666i) requires that you first try in good faith to resolve it with the seller, that the purchase was over $50, and that it was made in your home state or within 100 miles of your billing address.
  • Sales at home or at a hotel event. If you bought the aids at your home or at a temporary location such as a hotel, the FTC Cooling-Off Rule generally lets you cancel for a full refund until midnight of the third business day after the sale (for sales of at least $25 at home or $130 at a temporary location). Send the cancellation in writing, ideally by certified mail.
  • Device problems. Injuries or malfunctions involving a hearing aid can be reported to the FDA through MedWatch online or at 1-800-FDA-1088. Since October 17, 2022, adults 18 and older with perceived mild to moderate hearing loss can also buy over-the-counter hearing aids without a prescription; anyone under 18 needs a prescription hearing aid.
  • Outside routes. BBB accepts complaints about Miracle-Ear, Inc. and lists the Minnesota Department of Health, which certifies hearing instrument dispensers in Minnesota, as an additional resource. You can also report deceptive sales practices to the FTC at ReportFraud.ftc.gov, to your state attorney general, and to the board that licenses hearing aid dispensers in your state.
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    If insurance or a Medicare Advantage plan paid part of the price, also contact the plan, since its benefit terms may decide what is covered.

Keep the purchase agreement, serial numbers and a log of every adjustment visit, and make return requests in writing.

EDITORIAL

October 2026 federal settlement over Paycheck Protection Program loans

On October 16, 2026 the U.S. Attorney's Office for the Eastern District of Wisconsin announced that Miracle-Ear, Inc. and the Miracle-Ear Foundation agreed to pay $6,473,222 to settle claims that they improperly obtained three loans through the Paycheck Protection Program. The matter concerned pandemic-era business loans, not hearing aid sales or customer refunds.

More on regulatorsShow less

What the government alleged. According to the release, Miracle-Ear received a first-draw PPP loan of $1,962,000 in June 2020 and a second-draw loan of $1,962,000 in February 2021, and the Foundation received one loan of $58,100 in May 2020. The release describes the Foundation as a nonprofit that provides free hearing aids to low-income individuals. The United States alleged that Miracle-Ear and the Foundation were ineligible for the loans because of their affiliation with Amplifon S.p.A. and the size of the Amplifon group's workforce.

Status. Resolved by settlement. The ineligibility points on this page are the government's allegations as described in the release.

EDITORIAL

Court cases involving Miracle-Ear

Court records

PPP loan settlement. The main federal matter is the October 2026 settlement of the government's False Claims Act claims over the company's Paycheck Protection Program loans, announced by the U.S. Attorney's Office for the Eastern District of Wisconsin; the settlement section sets out the terms. It concerned the company's loan applications, not its customers.

More on the lawsuitsShow less

If you have a dispute with a store. Section 12.1 of Miracle-Ear's website Terms sends claims about its products or services that cannot be resolved informally or in small claims court to binding arbitration on an individual basis, and Section 12.3 says arbitration is started through the American Arbitration Association. Section 12.13 keeps an individual small claims case available to either side. The purchase agreement you signed at the store may contain its own dispute terms, so read both.

PUBLIC RECORD

Court & Public Records

United States settlement with Miracle-Ear, Inc. and Miracle-Ear Foundation over Paycheck Protection Program loans (False Claims Act)

Settled

U.S. Attorney's Office for the Eastern District of WisconsinSource ↗

Settled

The matter concerned the loan applications, not hearing aid sales.

Case details: United States settlement with Miracle-Ear, Inc. and Miracle-Ear Foundation over Paycheck Protection Program loans (False Claims Act)Show less

Settlement announced. On October 16, 2026 the U.S. Attorney's Office for the Eastern District of Wisconsin announced that Miracle-Ear, Inc. and the Miracle-Ear Foundation agreed to pay $6,473,222 to resolve the government's False Claims Act claims about three Paycheck Protection Program loans: two of $1,962,000 each to Miracle-Ear (June 2020 and February 2021) and one of $58,100 to the Foundation (May 2020). The United States alleged that both were ineligible for the loans because of their affiliation with Amplifon S.p.A. and the size of the Amplifon group's workforce.

EDITORIAL

Who operates Miracle-Ear: Miracle-Ear, Inc., Amplifon, and franchise stores

Miracle-Ear, Inc. is the company named in the website Terms and Conditions, with its legal-notice address in Minneapolis, Minnesota. Its About Us page describes Miracle-Ear as a hearing aid company with franchised and corporately-owned retail stores across the United States and dates the brand to 1948. BBB lists a business start in 1948 and incorporation on August 24, 1972.

Ownership. The Department of Justice release of October 16, 2026 states that Miracle-Ear is wholly owned by Amplifon (USA) Inc., which in turn is wholly owned by Amplifon S.p.A., the Italian parent of the Amplifon hearing care group. The same release describes the Miracle-Ear Foundation as a nonprofit that provides free hearing aids to low-income individuals and as affiliated with Amplifon S.p.A.

More company historyShow less

Who you deal with. According to the release, Miracle-Ear sells hearing aids and related products through stores it owns and through stores owned and operated by franchisees. The Terms define "we" and "us" as Miracle-Ear, Inc., its subsidiaries and affiliates and "our franchise system". The store that sold your aids may therefore be a franchisee or a company-owned store, and your purchase agreement names the seller. The home page also says its return offer applies "At participating locations".

Size. Miracle-Ear says it has more than 1,600 centers nationwide.

VERIFIED

Company Relationships

  • Owned byAmplifon (USA) Inc.
  • Owned byAmplifon S.p.A.
  • Affiliated withMiracle-Ear Foundation
EDITORIAL

Frequently Asked Questions

Who owns Miracle-Ear?

Amplifon. The U.S. Department of Justice release of October 16, 2026 states that Miracle-Ear is wholly owned by Amplifon (USA) Inc., which is wholly owned by Amplifon S.p.A., the Italian parent of the Amplifon hearing care group. The same release says Miracle-Ear sells through stores it owns and stores owned and operated by franchisees.

What is the Miracle-Ear return or trial period?

Miracle-Ear's Terms and Conditions say that if you are not completely satisfied, the aids may be returned for a full refund within 30 days of the completion of fitting, in satisfactory condition; fitting fees may apply and additional terms may apply. The home page adds that returns go to the store of purchase, that the condition of the aids is determined by Miracle-Ear, and that the offer applies at participating locations. The 30 days run from the end of fitting, not from the purchase date, so note that date and ask the store for its written return terms. State law can give more: in Minnesota, buyers of prescription hearing aids get a 45-day money-back guarantee with a cancellation fee capped at $250, and other states set their own rules.

Does Miracle-Ear charge a restocking fee?

Miracle-Ear's published return disclaimers say "Fitting fees may apply" and do not state an amount or percentage. A 2011 report on this site describes a 15 percent restocking fee charged on a return; that is one buyer's account. Ask the store to write any fitting or restocking fee into the purchase agreement before you buy.

How long is the Miracle-Ear warranty?

Three years on almost all of its hearing aids, according to the warranty page, which calls it a limited warranty and refers buyers to the store or miracle-ear.com/warranty for details. The Terms say the 3-year limited warranty is not valid on Audiotone Pro and tell buyers to see the store for complete warranty details. Ask for the full warranty, including loss and damage coverage, in writing when you buy.

What does Miracle-Ear lifetime aftercare include?

The company says lifetime aftercare covers regular cleanings and check-ins, fit checks and programming adjustments, and a yearly hearing test, and that this care is included in the original price. Repairs are a separate matter: the lifetime care page says they are "covered by our 3-year warranty". A footnote says lifetime aftercare is not included with hearing aids bought using some insurance benefits, so if insurance paid part of the price, ask the store in writing what is excluded.

How do I contact Miracle-Ear about a problem?

Start with the store that sold the aids, and put your request in writing. Miracle-Ear's Contact Us page has a support form and its site header lists 877-403-8834. The Terms list (800) 234-9314 or (763) 268-4103 and [email protected] for website questions or complaints, and a Minneapolis address for written legal notices. If that fails, you can file with BBB, your state attorney general or your state's hearing aid dispenser licensing board.

What does BBB show for Miracle-Ear?

The BBB profile for Miracle-Ear, Inc. in Minneapolis says it is not a BBB Accredited Business and gives a BBB rating of Not Rated. It shows 104 complaints in the last 3 years, 27 of them in the last 12 months, and a customer review average of 1.62 out of 5 from 45 reviews. Franchisee-owned stores have their own BBB listings.

What was the Miracle-Ear PPP settlement?

On October 16, 2026 the U.S. Attorney's Office for the Eastern District of Wisconsin announced that Miracle-Ear, Inc. and the Miracle-Ear Foundation agreed to pay $6,473,222 to resolve the government's claims that they improperly obtained three Paycheck Protection Program loans. The United States alleged that both were ineligible because of their affiliation with Amplifon S.p.A. and the size of the Amplifon group. The case concerned the loans, not hearing aid purchases.

Is my Miracle-Ear store franchise-owned or company-owned?

It can be either: Miracle-Ear says it has franchised and corporately-owned stores. Your purchase agreement should name the business that sold the aids; if it does not, ask the store before you buy. Address refund and service requests to the seller named on the agreement.

How do I find a Miracle-Ear hearing aid center near me?

Miracle-Ear's store finder page, headed "Miracle-Ear Hearing Center Near Me", has a search box for a ZIP code or a city and state, and it also lists centers by state and by city. Miracle-Ear's about page says the company has franchised and corporately-owned retail stores, so check your purchase agreement for the business that sold the aids.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.