Complaint / review text:
Miracle-Ear, Sears Hearing Aid Center, Shelia J. Helms, H. I. S. Ripoff, aids not fit properly and one did not work after a few days, would not notify supervisor, would not refund downpayment, edited purchase agreement Rome Georgia...
I went to Miracle-Ear at Sears Hearing Aid Center. My husband and I talked to Ms. Shelia J. Helms about the different types and prices of the hearing aids. Ms. Helms made appointment for hearing test.
I had my hearing test which lasted one and one-half hours. Ms. Helms showed me the results which she said was 45% loss in each ear. Ms. Helms made appointment for a fitting.
The fitting lasted approximately an hour. Afterwards, I signed the purchase agreement. The total cost of $4,590.00 this was the cost after a 50% sale price. Ms. Helms made an appointment to pick them up after being made at the factory.
At this appointment, Ms. Helms had my aids ready for me. When she tried to put one in my ear she had to force it inside my ear and it stuck out and stretched my ear. The second aid she tried to force it in and could not do it, so I said I would put it in myself and did so. It stuck out and stretched out my ear, too.
I signed the bottom of the purchase agreement again and so did Ms. Helms. My husband wrote a check for the required $590.00 down payment. The balance was put on a Sears cars which we applied for at hearing test I had, because Ms. Helms said if we used a Sears card, we could get no interest for 8 months on it.
After several days one of the aids stopped working. We returned it and Ms. Helms sent it back to the factory for repairs.in the meantime the other aid was so painful I could not wear it anymore and it had made sores in my ear. My husband and I went back and took that aid with us to return for a refund. She said we had to have an appointment to do that, we were very upset and I had to leave because I was so upset and crying.
My husband went back after he had to make an appointment to do this. He had the aid with him and Ms. Helm said the other aid was back. My husband told her they didn't fit and hurt his wife's ear so badly she didn't want them. Ms. Helms offered to remake them. My husband said he didn't want them and wanted the refund. Ms. Helms said she could not refund 10% of the down payment for the total cost of the aids.
My husband then asked to speak to her supervisior and Ms. Helms said she was the supervisior. My husband said who is your supervisor in the store. Ms. Helms said he worked out of Valdosta.
So, my husband said he wanted a full refund and Ms. Helms said that your wife has to sign for a refund because she signed the contract and then would not get the $459.00 back. My husband said, that he wrote the check and signed it so he should be able to get the money back himself. She said she could not give it to him.
I have been to upset by Ms. Helms and the way she treated us after I left that day crying that I cannot go back overthere.
My daughter was able to find the phone number of her supervisor and called his office in Valdosta, Ga. She left a message for him concerning the problem with Ms. Helms not giving us a full refund and for him to return the call.
The person who answered the phone said that Mike Miller was the area supervisor for about 15 Miracle-Aid stores and would give him the message. We have not heard from Mr. Miller about the problem.
The day my husband returned the hearing aid he signed a copy of the purchase order. My daughter has noticed that since the orginal pink copy that I have of the purchase order, that some alterations have been added in four different areas where numbers have been added.