March 28 I receive a product I DID NOT order. I e-mailed them at once and returned the product with delivery confirmation.
My e-mail is below.
I am returning a product I received today. With an invoice of $42.95 CHARGED to my credit card.
I have notified the credit card company I DID NOT authorize this charge or request this product to be sent.
I am returning the product with delivery confirmation
...
April 15 I receive my Charge Card Statement:
Thereare TWO charges on my statement from this company.
$42.95 and $49.95.
...
I call my credit card at once. They gave the number to contact GNS.
I call and am on hold for ever a girl named Vanessa in customer service said
You ordered it. We sent it out. I told her I sent it back the same day.
GET READY FOR THIS: Vanessa tells me WE DO NOT refund money and we DO NOT accept returns. You Owe what you were charged.
I asked for her manager she said he is in a meeting. I asked for his name. SHE HUNG UP ON ME.
I called back at once. I was on hold more than 20 minutes. A girl answered I asked if Vanessa works there she said Yes. I asked for her managers name she said Nick. I asked for his last name and she said only Nick. I told her I wanted to speak to him Vanessa hung up on me and I need to speak with someone there. GET READY FOR THIS She also hung up on me.
I sent an e-mail to them and State Attorney General of Colorado. And now RippOff Report.
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